Thursday, October 13, 2011

Customer service

Today, at work, I received an odd phone call. I've never had one like it before and I doubt I will ever get one again. Here is a rough transcript of how it went...


Me: Hello, 99Bikes, how can I help?

Lady: Hi. Do you sell the Garmin Forerunner watches?

Me: Yes, is there a particular one you are interested in?

Lady: I have a Forerunner 405CX and... well... this is going to sound like a strange question, but with the GPS thingy that it has... is it possible to somehow look up where it is and see where it is going?

Me: It has a GPS recorder so you can see where it has been but it does not have a live tracker.

Lady: I want to be able to track where my husband goes during the day. He says he has to go out and do things during the day and I want to see where he is going and find out what he is up to.

Me: Well, I guess you could start the watch and hide it in his car then upload it to the internet later to see where he has been.

Lady: How do I do that?

Me: Turn the watch on and press the start/stop button. Put it in the car where it can still get satellite reception like next to a window. When he gets home, press stop, reset it and then upload the file to Garmin Connect.



Lady: How long will the battery last for?

Me: I think around 6hrs or so but I'm not sure.

Lady: Okay. Thank you so much for the help. I will give it a try.


I'm always happy to help those in need.

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